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Optimize engagement with
self-service and human support

Focus sales on higher-value engagements
and boost operational efficiency

Chart

45%

Of B2B e-commerce executives
rank improving the customer
experience as the top driver
when adopting new business
models3

3. “Embracing Change: The Quest to Expand Profitability Drives E-Commerce Transformation,” Oxford Economics, 2022.

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Optimize engagement with self-service and human support

Focus sales on higher-value engagements and boost operational efficiency

Chart

45%

Of B2B e-commerce executives
rank improving the customer
experience as the top driver
when adopting new business
models3

3. “Embracing Change: The Quest to Expand Profitability Drives E-Commerce Transformation,” Oxford Economics, 2022.

Upvalue your sales team

Your customer is comfortable
transacting online.
Your sales associates’ time is too valuable to spend on
routine order taking and delivery tracking.
How do you enable self-service while better empowering your sales
team for higher-value assisted selling?
Keep your customer informed and happy with
SAP Commerce Cloud

Click to play

NEXT USE CASE

Upvalue your sales team

Your customer is comfortable
transacting online.
Your sales associates’ time is too valuable to spend on
routine order taking and delivery tracking.
How do you enable self-service while better empowering your sales
team for higher-value assisted selling?
Keep your customer informed and happy with
SAP Commerce Cloud

Click to play

NEXT USE CASE
PAUSE PLAY