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Donec tortor nisl 42% lobortis faucibus dictum et

42%

of workforce
spend is on
external labor

Contingent
workers
24%

Service
providers
18%

Employees
58%

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Freelancers
Temporary labor
Independent contractors

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Consulting firms
IT outsourcers
Marketing agencies
Law and accounting firms
Facilities management companies
Operations and maintenance firms
R&D companies

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Percentage of executives who say the external workforce is “important”
or “extremely important” in meeting business goals

Managing costs

73%

Operating at full capacity and meeting market demands

73%

Improving the customer experience and client satisfaction

70%

Increasing organizational agility

64%

Reducing risk

64%

Increasing speed to market

62%

Developing or improving products and services

58%

But external workforces – and the spend they represent – are often siloed and routinely undermanaged

Part of the problem is that companies don’t have the right technology.

Traditional procure-to-pay solutions used to manage
contracts and POs often don’t help businesses:

Manage security and compliance

Monitor quality and timeliness
of work against project plans

Prevent overcharges, duplicate
invoices, or unauthorized spend

Classify workers correctly

Only

35%

of executives say they
have technology for
contingent workforce
management.

When you proactively manage your external workers, you mitigate risks and maximize value for your business

For example, companies that manage their extended workforce holistically and proactively experience far fewer issues with their external workers.

Percentage of executives who experience the following issues
“sometimes, frequently, or in nearly every engagement” with their:

Leader

Other executives

Contingent workers

Digital security breaches

27%

47%

Unauthorized spend without approval
from procurement

3%

40%

Overcharges and duplicate payments

3%

35%

Misclassified workers

0%

32%

Services providers

Digital security breaches

20%

40%

Unauthorized spend without approval
from procurement

3%

40%

Overcharges and duplicate payments

3%

34%

Late projects, missed milestones, or incomplete work

3%

36%

Is your procurement organization holistically and proactively managing its extended workforce?

Here’s a simple test: Can you easily answer the following basic questions?

WHO are your
contingent workers or
service providers?

WHAT IT systems,
facilities, and data
can they access?

WHAT do they do
for your organization?

WHAT is the quality
of their work?

WHERE are
they located?

HOW much
are you spending
on them?

HOW compliant are
they with regulatory
and corporate policies?

If not, it’s time to modernize how you manage your external workforce. Because
the fact is, you can’t manage what you can’t see – or achieve important goals
such as maximizing return on spend or mitigating external worker risks.

Here’s what effective management looks like

With the right vendor management solution, you can actively and holistically manage your
external workforce to get every bit of value from this powerhouse resource – all while reducing
risk. For example, customers using SAP Fieldglass solutions report improvements such as:²